Contact LDI Sponsored by FEB NYC for event and ticket information.
Tuesday, April 01, 2008 from 8:30 AM - 4:30 PM (ET)
WHO SHOULD ATTEND? Secretaries, Receptionists, Office Managers, Administrative Assistants, Executive Assistants, Front Desk Professionals of all. More and more, administrative professionals are being given managerial duties and responsibilities. Keeping the boss or office organized, on time, and on track is often a challenge. By the end of this program, participants will understand (in addition to good technical skills) what it takes to be a first-rate administrative professional. Often times you are called upon to communicate, plan, organize, negotiate and participate in decision making for your boss or office. This course is specially designed for administrative professionals to master techniques for goal setting, prioritizing, planning, decision making, relationship building and listening skills. The indispensable administrative assistant – keeping those around you organized, on time, and on track, it is the ideal program for those needing to improve their administrative professional skills or for those looking for that extra business edge. When it comes to being a vital part of the office team, you'll have the skills for the job.
WHAT YOU WILL TAKE AWAY
Understand the barriers to listening and how to overcome them
Rephrase blunt messages such as “I’m busy” for better communication
Apply techniques for dealing with angry, upset or difficult people
Learn how to anticipate your boss’s needs
Gain the respect of your boss and be taken seriously
Get what you need from others to accomplish your job and achieve your boss’s goals
Confidently represent your boss and your organization
Be seen by your boss and others as a valuable resource
Develop a trusting relationship with your boss
Partner with multiple bosses and other office professionals
Effectively use time and get more things done in a day
Leader Development Institute is sponsored by the NYC Federal Executive Board to present Professional Development Seminars
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